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FAQ

Frequently Asked Questions

Need more help? Email Us info@zelljoy.com

What currency are the prices do I see on the site? 

All prices are in USD, however, select the drop-down to see the options of the currencies.

 

I just placed an order, when will it ship?

The shipping time will vary depending on the artisans. contact the artisans directly for additional information.

 

I have a question that wasn't answered by the seller, can you please help?

 

Absolutely! Please send us an email to info@zelljoy.com and we will be happy to assist you as soon as possible. 

What should I do if I don't receive my order?

Our orders ship directly from our artisans to you with plastic-free or minimal plastic packaging. Each partner's shopping and return policies are mentioned on their profile page. We would recommend contacting them directly. 

 

If you need further help, please contact us at info@zelljoy.com

Can't find the answers that I am looking for?

We are happy to chat with you anytime, and simply Email us at info@zelljoygmail.com

Duties and Taxes 

As the buyer, customers are responsible for any duties and taxes on purchases.

 

USA

If the seller is located in the USA or Canada, the buyers from the USA do not pay import duties.

 

CANADA

The Canadian buyers buying from sellers in the USA, will have to pay import duties on products valued more than CDN$25.

 

INTERNATIONAL

International buyers will have to pay import duties.

I would like to sell on ZellJoy. How can I apply?

Return and Refund Policies

Please note that each seller's or artisan's return and refund policies vary. Please read their policies before purchasing.